proactivity scale employed in this study is presented as a reference measure for hotel managers to benchmark their current …

suggested by literature some services may be as different from others as they are from products. Thus there is a great need for … projects stands in contrast to operations which are repetitive to produce products or services. In practice, the management of …

little effort to address the role of larger social networks in which business‐to‐business services firms operate. This paper … seeks to present a model of how social network theory can help in understanding why some services firms manage to reinvent …, and biotechnology business‐to‐business services contexts, we consider the relative importance of both network strength and …

the Braunschweig-Wolfsburg region, this investigation identifies skill shortage as a critical issue in hotel management … today. The authors indicate that most hotel administrations at present still can compensate staff shortage, whereas … trainees and specific business practices and dominant industry traditions, hotel managers are increasingly likely to face …

. The analysis includes an assessment of the Albergo Diffuso concept with that of a standard hotel to determine if and how … identified the main characteristics of the Albergo Diffuso: it offers similar and unique amenities of a typical hotel brand, it …

Purpose This paper aims to explore the human resource (HR) challenges faced by hotel managers in Langkawi due to the … Island, Malaysia. A semi-structured interview was used to ask the question “What are the challenges faced by hotel managers … provides an initial qualitative exploration of an important current legal development bearing on hotel managers in Malaysia. It …

research project undertaken to determine the performance indicators employed by hotel general managers. The main focus of the … international hotel chains use performance measures (with properties located in Europe). In particular, interest is directed at …, the content examines performance measurement in a hotel industry context and presents the analysis and evaluation of …