experience of automation and used the first robot to gain experience of this new technology. The training and integration of … staff in the project, the firm′s technology level and support from top management were found to be the factors which have …

Presents the results of a pilot project on implementation of just‐in‐time (JIT) production for an automotive component …

A methodology for introducing computer integrated manufacturing (CIM) technology in small companies has been developed … improving overall company performances, maintaining at the same time low implementation costs.  …

One of the primary characteristics of the sales environment of the next century will be the proliferation of technology … incorporate and directly apply a wide range of technology in their interactions with customers. More than simple data access …, sales technology is increasingly being used as a means by which the salesperson and customer interact. The overall objective …

Describes the background to the modernisation of Carlsberg′s bottling process at its Copenhagen brewery. The automation …

Service industries, contrary to popular opinion, can have a high level of investment in automation and technology, but … most attention focuses on back office technology. Investigates the use of automation in the customer contact environment in … order to examine the role of technology in front office design. Concludes that the use of technology by the customer remains …

The transformation of US manufacturing, led by computer‐integrated manufacturing (CIM) systems, has already begun to … take root. This article examines the potential benefits to firms which understand and can exploit CIM technology to its …

interconnected systems allowing efficient communication and digital infrastructure that enable automated processes. Research …

leisure alike continues at a phenomenal rate. Frito‐Lay, the US manufacturer, has invested substantially in both technology … expansion programs during the 1980s and 1990s increased the automation of its production, packaging and warehouse operations …