This article explores the changing role and latitude of information management in local e-government. Municipalities have implemented information management and e-government for decades, but due to the cultural, political and behavioral reasons these efforts often face problems. This paper seeks...

This article explores the complexity of open government and open data implementation from the perspective of local government in developing countries by addressing the challenges, success factors, lesson learned and the indicators of success. Using focus group discussions and in-depth interviews...

Existing literature argues that taking a holistic approach to disaster management is important for organizations in building resilience. Theoretical underpinnings to achieve a holistic understanding, however, is lacking. This article applies the notion of an ecosystem as a holistic lens to...

Social media use is on the rise throughout the world. Influenced by this trend, governments of all levels and sizes are establishing their social media (like Facebook) presence due to the communication and interaction capabilities that such a presence brings. This study examines and explains the...

The purpose of this article is to investigate factors determining the intention to adopt and use local e-government services in Ghana. A research questionnaire was administered to potential respondents in Municipal, Metropolitan and District Assemblies (MMDAs). The data was analyzed with SPSS...

Drawing upon an in-depth study of one local authority based in the United Kingdom, this article examines the significance of trust to local government workers who are beginning to make increasing use of e-technologies through e-working practices. The article identifies trust to be of particular...

Limited attention has been directed towards understanding the impact of social media in the public sector, particularly in local government organisations. Although social media offer substantial benefits and opportunities to local government, research into the impact of social media remains...

Publications continue to affirm that there are no agreed definitions or conceptual frameworks for co-production and co-creation in relation to public services. Consequently, across and within academic and grey literature lie many examples of confusion and contradictions. These hinder insightful...

Over the past decade, authorities invested highly in public service provision over the Internet via portals. Back office systems of authorities collect and store data entered by citizens and enterprises to support decision-making by civilians. The data represents both the state of citizens and...