Liébana‐Cabanillas, Francisco; Muñoz‐Leiva, Francisco - In: Industrial Management & Data Systems 113 (2013) 5, pp. 750-767
Purpose – The aim of this paper is to contribute to the field of satisfaction research from the perspective of electronic banking users; a topic of great interest to the business strategies of financial institutions. In this context, the authors analyse the main determinants of user experience...