Purpose – The purpose of this paper is to understand the customer perception of service quality with respect to the e-Government services in Oman and conduct an investigation in order to determine the key factors that affect the quality of e-Government services in Oman....

Purpose The purpose of this paper is to highlight the drivers, barriers, benefits and risks affecting the integration of Internet of Things (IoT) into the e-government and to provide a future research agenda. Design/methodology/approach Existing literature examining the relationships between...

Purpose With an increasing thrust upon transparency and accountability in government, e-government platforms are being scaled in many countries to bolster trust of the citizens and to bring about efficiency in public service delivery. Recently, India launched its “Digital India” initiative...

Purpose E-government websites/portals are effective modes of communication between governments and citizens. The information quality (IQ) of these websites/portals is of vital importance and, hence, is worth assessing, to ensure their effectiveness. This study aims to assess the IQ dimensions of...

Purpose This paper aims to explore the emerging trends of e-government in Pakistan with an empirical investigation of the e-government websites and the services they provide to the citizens of Pakistan. It also investigates the level of development of these e-government websites in the Punjab...

Regional sustainability promotes an integrated approach to planning and development in regional communities. European Union legislative acts bring together all levels of government to achieve a holistic approach to sustainability using Information and Communication Technologies tools for better...

Network politics is examined in the context of the Arab Spring. Network politics refers to politics and networks. These networks include the Internet, private networks, cellular networks, telephone networks, radio networks, television networks, etc. Network politics includes the applications of...

Social media, if correctly used, enhance cultural, political, economic and social engagement. They also represent key communications tools for administrators to highlight the principles of openness and transparency. Nowadays Local Governments have as well a social media presence. The following...

The main objective of many e-government solutions is establishing smart government through developing user oriented, integrated and interoperable services. However, the heterogeneous and distributed nature of public administrations and the limit of traditional service discovery approaches does...

E-government expresses the process of utilizing advanced information and communication technologies (ICT) to automate internal activities of government agencies and their external relations with citizens and businesses. All these interactions provide better, faster and more secure public...