Alharthi, Majed; Hanif, Imran; Ur Rehman, Hafeez; … - In: Journal of Islamic Marketing 13 (2021) 11, pp. 2290-2307
Purpose: This study aims to explore the potential determinants of customers’ satisfaction with the Islamic banking system and highlights the fact that both internal and external factors play key roles in customer satisfaction (CS) during the COVID-19 pandemic. Design/methodology/approach:...
