Shahin, Arash; Mohammadi, Somaye; Harsij, Hossein; … - In: The TQM Journal 29 (2017) 1, pp. 37-54
Purpose The purpose of this paper is to revise the Kano evaluation table and separating indifference attributes in order to develop satisfaction and dissatisfaction indexes. Design/methodology/approach The indifference requirements have been separated and reclassified, and after revising Kano...