consumers, which would be harmful to other stakeholders. Managers face not only consumers' interests but also other stakeholders …Purpose – There are two purposes of this study. First, it aims to discuss some measures managers would take on the …). Findings – By taking Dell's pricing mistake on the web site as an example, the study finds that managers sometimes opt for …

stakeholder status and individuals' RoB expectations on their assessments of CSR activities. Findings – Significant differences … were found between stakeholder groups on all but one of the CSR activities scales. Of substantially more impact, subjects … five RoB components provide managers with a tool to strategically manage a multi‐dimensional portfolio of corporate CSR …

Purpose Using the global financial crisis as a critical event and based on institutional theory and stakeholder theory … question is how stakeholders can influence corporate responses to societal change by using their position in the governance … of the crisis, stakeholders have influenced the principles and policies of the ING Group, a Dutch financial company …

Purpose – The purpose of this paper is to investigate the stakeholder engagement approach, level, rationale and … analyse BATN's CSR initiatives and stakeholder engagement against Arnstein's citizenship participation model and reasons for … stakeholder engagement framework needs to be developed to improve informed and balanced stakeholder participation and progressive …

consistent with major CSR theories, it is also crucial to purify the hearts of stakeholders from the “self” and “what belongs to … priority among all stakeholders to start the change according to the Buddhist model of CSR. Originality/value – This paper …