McKinnon, Alan C. - In: Benchmarking: An International Journal 16 (2009) 5, pp. 640-656
. Findings – The programme illustrates how a benchmarking programme can become an instrument of government policy heightening … implications – The UK Government has pioneered this form of transport benchmarking. Other governments and organisations can learn …Purpose – The purpose of this paper is to provide a critical review of the first ten years of the UK Government …