Frank, Alejandro; Echeveste, Márcia - In: International Journal of Quality & Reliability Management 29 (2012) 3, pp. 242-264
Purpose – The purpose of this paper is to propose a method for the identification of improvement opportunities in the knowledge transfer (KT) process between new product development (NPD) project teams. This method helps to prioritize which KT mechanisms of the company have to be improved and...