Purpose: The purpose of this paper was to examine how small- and medium-sized hospitality organisations engage with social media and how social media data are used by their managers to inform business decisions. Design/methodology/approach: A qualitative approach was used in this research in...

Purpose: This paper investigates the extent to which externally led benchmarking may have facilitated performance management design and use in Malaysian local authorities. Design/methodology/approach: A longitudinal qualitative study of local authorities in Malaysia was undertaken, comprising...

Purpose: This paper investigates how an externally imposed programme with the objective of improving the income of the poor is measured and managed by a public agency in Malaysia. Design/methodology/approach: A qualitative case study approach is used in this research. The data were collected...

Purpose – The objective of this study is to investigate if the five barriers, namely, Regulation/Government, Customer Demand, Level of Competition, Greenness at the Organizational Level, and Attitude at the Organizational Level towards Change, greatly impact the costs and potential benefits of...

The substance of qualitative research is reality reconstruction, which is reconstructing the reality of the subjects regarding their social world. The researcher is, in fact, making claims on behalf of the subjects. As such, reflexivity is important in qualitative research. The core concern in...