Purpose Based on appraisal theory and social response theory, this study aims to explore the mechanism of AI failure types on consumer recovery expectation from the perspective of service failure assessment and validate the moderate role of anthropomorphism level. Design/methodology/approach...

Knowledge graphs have been widely adopted, in large part owing to their schema-less nature. It enables knowledge graphs to grow seamlessly and allows for new relationships and entities as needed. A knowledge graph is a graph constructed by representing each item, entity and user as nodes, and...