Parks and green spaces have been allocated for city residents to offer them healthier natural environments. However, people living in cities may have less opportunity to engage with the natural environment since parks seem to be passive locations of activity. We investigated how to proactively...

The purpose of this article is to present mobile service design thinking, with the aid of mobile devices and mobile internet, to help consumers make proper decisions throughout the process in today's multichannel environment such that they can complete their activities and thus achieve value....

Information and communication technology (ICT) including broadband networks, cloud computing, a variety of mobile devices, point-card systems, and “virtual coins” can induce complicated situations concerning customer management. In particular, billing management is very critical, and it is...

Existing literature on control in software development context considers only the principal-agency relationship between controller and controlee. However, the principal-agency relationship cannot be assumed between ecosystems leader and partners, which are independent organizations. This paper...

The increased emphasis of customer understanding and involvement in successful service innovation has resulted to the development of various co-creation approaches striving for tight coupling between customers and companies. While highly integrative methods certainly have their place, there is...

S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing (BPO) from a business systems viewpoint. We propose to use this framework to distinguish what usually characterizes IT-enabled BPO service innovations, and which...

This paper focuses on the important area of aged care services as a national priority with this a priority for many countries worldwide. The paper uses the aged care sector as an exploratory artifact. The Australian aged care system is widely considered as innovative and provides the benchmark...

Content digitalization brings products with homogeneous content but in different formats (digital format and physical format) together. Recently retailers in the online book industry started bundling programs such as Amazon Matchbook, giving print book buyers a free or deeply discounted e-book...

This article describes how 3D printing technology, also referred to as additive manufacturing (AM), is a process of creating a physical object from 3-dimensional digital model layers upon layers. 3D printing technologies have been identified as an emerging technology of the 21st century and are...

Molecular dynamics (MD) models require comprehensive computational power to simulate nanoscale phenomena. Traditionally, central processing unit (CPU) clusters have been the standard method of performing these numerically intensive computations. This article investigates the use of graphical...