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Knowledge Co-Creation and Co-Created Value in the Service for the Elderly
Shirahada, Kunio; Quang, Bach Ho - In: International Journal of Knowledge and Systems Science … 7 (2016) 2, pp. 28-39
-being oriented values co-created in support services: enhancement of the quality of life of the elderly, employee satisfaction, and …
Persistent link: https://www.econbiz.de/10012046335
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On the Shoulders of Giants: Tracing Back the Intellectual Sources of the Current Debate on “GDP and Beyond” to the 19th Century
Moore, Nils aus dem; Schmidt, Christoph M. - In: Jahrbücher für Nationalökonomie und Statistik 233 (2013) 3, pp. 266-290
Summary An eternal motive of human existence is the search for guidance.While values and beliefs retain their high relevance, today’s enlightened societies also tend to rest their aspirations and decisions on the actual facts and on a sober assessment of possible courses of events emerging...
Persistent link: https://www.econbiz.de/10014609445
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Nachhaltige Kundenbindung für Städtereisende im Schienenpersonenfernverkehr
Müller, Susanne - In: Zeitschrift für Tourismuswissenschaft 6 (2014) 1, pp. 91-96
customer satisfaction.  …
Persistent link: https://www.econbiz.de/10014624358
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Exploring value destruction in social marketing services
Leo, Cheryl; Zainuddin, Nadia - In: Journal of Social Marketing 7 (2017) 4, pp. 405-422
Purpose This paper seeks to draw from services marketing theory as an alternative and under-used pathway to social and behaviour change for the achievement of societal well-being. Social marketing services are an important part of social change programmes as they contribute towards service...
Persistent link: https://www.econbiz.de/10014907128
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The mediating effect of situation involvement of novelty seeking and satisfaction for Yanshuei Fireworks Festival in Taiwan
Cheng, Tien-ming; Chang, Shu-yun; Dai, Zhong-Ping - In: International Journal of Culture, Tourism and … 9 (2015) 2, pp. 154-167
satisfaction for the Yanshuei Fireworks Festival in Taiwan. Design/methodology/approach – This study investigated 302 tourists …, their satisfaction is also higher. Situation involvement has a complete mediating effect between novelty-seeking and … satisfaction. Research limitations/implications – Because the fireworks festival only lasts for 48 hours, and the subjects must be …
Persistent link: https://www.econbiz.de/10014768662
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Lee, Hye‐Rin; Gon Kim, Woo - In: International Journal of Contemporary Hospitality Management 24 (2012) 2, pp. 200-223
satisfaction, and behavioral intentions. Design/methodology/approach – Data were collected from customers at an authentic upscale … customer perceived value is indeed a significant determinant of customer satisfaction, and customer satisfaction is a … environment, food, and service), restaurant image, customer perceived value, customer satisfaction, and behavioral intentions in …
Persistent link: https://www.econbiz.de/10014763108
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The benefits of manufacturer brands to retailers
Glynn, Mark S.; Brodie, Roderick J.; Motion, Judy - In: European Journal of Marketing 46 (2012) 9, pp. 1127-1149
' expectations and brand equity. Financial benefits and customer expectations have a stronger effect on retailer satisfaction with … the brand compared to manufacturer support and brand equity. Retailer satisfaction with the brand is an antecedent to the …
Persistent link: https://www.econbiz.de/10014722850
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The effect of corporate associations on consumer behaviour
Pérez, Andrea; del Mar García de los Salmones, María; … - In: European Journal of Marketing 47 (2013) 1/2, pp. 218-238
analyzing the role of identification with the company and satisfaction in this connection. Design/methodology/approach – The … determinants of both consumer satisfaction and identification with their financial services provider. Besides, corporate social … responsibility (CSR) contributes to building consumer identification with the company, which is positively correlated to satisfaction …
Persistent link: https://www.econbiz.de/10014722887
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Managing browsing experience in retail stores through perceived value: implications for retailers
Benhamza Nsairi, Zazia - In: International Journal of Retail & Distribution Management 40 (2012) 9, pp. 676-698
focusing on its determinants and its consequences in terms of satisfaction and behavioral intentions. Design … to identify value's sources which lead to browser's satisfaction and loyalty. Research limitations/implications – The … perceived value and satisfaction are of a great interest for retailers who aim to make browsers loyal consumers.  …
Persistent link: https://www.econbiz.de/10014803590
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Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia
Asiah Omar, Nor; Aniza Che Wel, Che; Abd Aziz, Norzalita; … - In: Measuring Business Excellence 17 (2013) 1, pp. 33-50
investigating how loyalty programme service quality (LPSQual) enhances programme perceived value and programme satisfaction to win …‐programme loyalty and programme satisfaction‐programme loyalty was also significant. The result also suggests that programme … satisfaction affects store loyalty only through programme loyalty. Practical implications – The results highlight the crucial role …
Persistent link: https://www.econbiz.de/10014930834