Fang, Cheng‐Hsi; Lin, Tom M.Y.; Liu, Fangyi; Hsiang … - In: Journal of Research in Interactive Marketing 5 (2011) 2/3, pp. 189-202
Purpose – Strong evidence suggests that word‐of‐mouth (WOM) communication varies in its influence according to product type; however, empirical research remains deficient. The purpose of this paper is to propose a procedural model to examine the influence of product type on both the effect...