Purpose: Online review bias research has predominantly focused on self-selection biases on the user’s side. By collecting online reviews from multiple platforms and examining their biases in the unique digital environment of “Chinanet,” this paper aims to shed new light on the multiple...

Purpose – This study sets out to investigate the perceptions of e‐buyers and e‐lookers in Hainan, China on usability performance of China‐based travel web sites, an emerging sector of the tourism industry in China. Design/methodology/approach – Data collection was conducted in Hainan,...