Although online social media has been recognized as a source of information that is potentially relevant for humanitarian organizations, it remains to demonstrate positive impact. The authors argue that relevant information isn't yet incorporated effectively into decision-making because the key...

Purpose: This paper provides a five-step Enterprise Architecture Management (EAM) approach to systematically guide the development and implementation of contextualised Sales and Operations Planning (S&OP) designs. Design/methodology/approach: A case study is conducted at a European chemical...