Zusammenfassung Bis vor kurzem führten touristische Reiserouten in der Regel vom globalen „Westen“ in den so genannten „Rest der Welt“. Doch was passiert, wenn Menschen aus dem globalen Osten und Süden plötzlich in der Rolle zu bedienst leistender Touristinnen vor den Türen...

This paper aims to measure and analyze the efficiency of the US publicly-held insurance industry from 2011 to 2013. The paper uses a two-stage efficiency model: (1) data envelopment analysis (DEA), a non-parametric model for measuring the efficiency of 141 panel data of US publicly-held...

The main objective of this article is to investigate the existence of configurations of information technology governance within organizations and to zoom in on their role in driving business value. This study proposes a research model that relies on the configurational theory in an attempt to...

Many organisations are known to focus more on their financial gains to the detriments of their other roles that they are expected to discharge to their workforce and the communities. It has also been established from previous researches that financial performance would not be adequately valid...

The connection between ownership structure and firm performance has attracted much attention, especially in emerging markets, yet yielded many inconsistent empirical results. This paper presents an analysis of the association between eight categories of ownership, HHI Index, GINI index and firm...

The purpose of this paper is to investigate the mediating and moderating role of innovative services marketing strategy and safety and security measures in the tourism industry. Data were collected from 104 managers of travel agencies operating in Egypt. Mediation and moderation analysis were...

Supply chain innovation has become all the more important in today's competitive world. Supply chain innovation is the development of newer technologies and procedures along with implementation of new ideas of products and services through necessary supply chain activities. As supply chains are...

The emergence of social media technologies have drastically changed the face of customer relationship management (CRM), hence firms are incorporating social media technologies in their existing CRM systems which has led to the evolution of social CRM. This article extends capability-based...

Dynamic capabilities theory (DCT) emerged as a leading framework in the process of value creation for firms. Its core notion complements the premise of the resource-based view of the firm and is considered an important theoretical and management framework in modern information systems research....