Wyld, David C.; Jones, Michael A.; Totten, Jeffrey W. - In: Marketing Intelligence & Planning 23 (2005) 4, pp. 382-394
, particularly focusing on Delta Airlines, an industry leader in the USA in the testing and development of RFID systems for improved … be an integral component of an airline's customer service equation. Academicians and marketing professionals should both … be aware of developments with RFID technology. It is of particular importance in the airline sector, as improved accuracy …