States that perceived risk is an integral component of contemporary models/theories of consumer behaviour. Assesses if perceived risk is a determinant of supermarket patronage using Saudi Arabia as an example. Draws the conclusions that: perceived risk is a determinant of supermarket patronage...

Investigates employment in the distributive trades — considering it is the second largest order in the UK Standard Industrial Classification of 1968. Says that June 1980 employment totalled 2.7 million workers, but that the retail trades — largest sub‐division of the distributive trades...

A new training program for managers at UK retailer Safeway encourages participants to decide their personal direction without reference to the company’s interests, on the basis that the individual is more interested than anyone else in his or her own development. The Aspire! program, described...

Who are the world’s best retailers? How do you select them? And just what are the features of their business that make them so successful? For the purposes of this study the selection criteria are: sales volume, growth, number of stores, number of countries they are represented in, longevity,...

Describes a laboratory study which tested the effect of customer attributions on customer satisfaction, both with the checker and with the store. Tests were carried out for situations where the perceived waiting time was longer than expected, and for situations where it was shorter than...

We develop a general paradigm of organizational buying and customer preferences at several authority levels within retail firms. The paradigm includes ten propositions, including the following three: (1) Organizational buying involving persons at several authority levels occurs for purchases...