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decentralization has been a big challenge in most developing countries. This study aims to address the question "does decentralization … improve service delivery levels at the local level, as promised?" This study reviews work on decentralization and service …
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governance and service delivery. This has been largely in the context of decentralization reforms in which central governments …
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In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...
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decentralization, based on relationships of accountability between different actors in the delivery chain. Moving from a model of … central provision to that of decentralization to local governments introduces a new relationship of accountability …. Only by examining how these relationships change can we understand why decentralization can, and sometimes cannot, lead to …
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