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Designing public services : the usefulness of three service design methods for identifying user experiences
Trischler, Jakob; Scott, Donald Robert - In: Public management review 18 (2016) 5, pp. 718-739
Persistent link: https://www.econbiz.de/10011485866
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Co-design : from expert- to user-driven ideas in public service design
Trischler, Jakob; Dietrich, Timo; Rundle-Thiele, Sharyn - In: Public management review 21 (2019) 11, pp. 1595-1619
Persistent link: https://www.econbiz.de/10012178883
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Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob; Westman Trischler, Jessica - In: Public management review 24 (2022) 8, pp. 1251-1270
Persistent link: https://www.econbiz.de/10013355296