Van Dooren, Wouter; Bouckaert, Geert; Halligan, John - 2015 - Second edition.
1. Introduction -- 2. Defining the concepts -- 3. The history of performance management -- 4. Performance measurement -- 5. Incorporation of performance information -- 6. The use of performance information -- 7. Users -- 8. Non-use -- 9. The effects of using performance information -- 10. The...
