This research explored in depth the evolution of performance measurement systems in the context of new public management initiatives in Australian public sector. A governmental department in the Australian Capital Territory was selected for the purpose of the exploration. The qualitative...

Originating in the Anglo-American world, the 'New Public Management' (NPM) paradigm appears to have swept over various Continental-European countries, producing convergence of administrative reform. This text explains how the ambiguous concept of NPM is crafted and shaped differently in various...