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Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George; Gotzamani, Katerina D.; Georgiou, … - In: Business process management journal 23 (2017) 5, pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
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Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina; Gotzamani, Katerina; Georgiou, … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
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Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis
Thanassoulis, Emmanuel; Dey, Prasanta Kumar; Petridis, … - In: Journal of the Operational Research Society : OR 68 (2017) 4, pp. 431-445
Persistent link: https://www.econbiz.de/10011656653
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A quality function deployment framework for service strategy planning
Kamvysi, Konstantina; Andronikidis, Andreas; Georgiou, … - In: Journal of retailing and consumer services 73 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
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A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George; Georgiou, Andreas C.; Gotzamani, Katerina - In: International journal of quality & reliability management 41 (2024) 1, pp. 150-172
Persistent link: https://www.econbiz.de/10014470825