Singh, Bikram Jit; Khanduja, Dinesh - In: International Journal of Engineering Management and … 2 (2011) 1, pp. 81-105
Six Sigma provides the opportunity and discipline to eliminate mistakes, improve morale, and save money (Henderson and Evans, 2000). Doing things right in the first time and keeping them consistently is the only idea behind Six Sigma. Its fundamental objective is to achieve customer satisfaction...
