Junor, Anne; O'Brien, John; O'Donnell, Michael - In: Qualitative Research in Accounting & Management 6 (2009) April, pp. 26-40
Purpose – The purpose of this paper is to develop a model to explain frontline employee absence as a form of concerted resistance in a public service welfare environment. Design/methodology/approach – Conflicts over absenteeism can be interpreted as a mix of formal and informal struggles...