The COVID-19 pandemic has acted as a magnifying glass on pressing water and sanitation challenges in African cities, stressing and widening inequalities, especially for the 56% of the urban population living in informal settlements, lacking basic handwashing facilities, and relying on public...

We estimate the impacts of two interventions implemented as field experimentsin informal settlements by Nairobi’s water and sanitation utility to improverevenue collection efficiency and last mile connection loan repayment: (i)face-to-face engagement between utility staff and customers to...