Based on a research project looking at user‐supplier interactions in the context of AMT, attempts to discuss an alternative to the measurement of success, based on a close scrutiny of user‐supplier interaction processes. Closely examines a variety of factors which are both internal and...

AMT implementation has brought with it many opportunities for those businesses which subscribed to it. It also introduced a large number of problems, many of which were internal to the user organizations themselves, such as lack of senior management commitment, poor planning and lack of employee...