Khalilzadeh, Jalayer; Del Chiappa, Giacomo; Jafari, Jafar; … - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 865-882
Purpose – The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects simultaneously. Design/methodology/approach – A questionnaire survey following the optimum...