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Choosing self-service technologies or interpersonal services : the impact of situational factors and technology-related attitudes
Gelderman, Cees J.; Ghijsen, Paul W. Th.; Diemen, Ronnie van - In: Journal of retailing and consumer services 18 (2011) 5, pp. 414-421
Persistent link: https://www.econbiz.de/10009299557