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Customer perception of service quality : the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
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2
Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo
;
Seijas Giménez, María Nela
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
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3
Air transport performance : current evidences about the efficiency of Italian airports
Brida, Juan Gabriel
;
Fasone, Vincenzo
;
Monterubbianesi, …
- In:
International journal of business performance management
15
(
2014
)
4
,
pp. 351-371
Persistent link: https://www.econbiz.de/10010485887
Saved in:
4
Measuring business performance in the airport context : a critical review of literature
Fasone, Vincenzo
;
Zapata-Aguirre, Sandra
- In:
The international journal of productivity and …
65
(
2016
)
8
,
pp. 1137-1158
Persistent link: https://www.econbiz.de/10011629568
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