Snell, Lan; Sok, Phyra; Danaher, Tracey S. - In: Journal of Service Theory and Practice 25 (2015) 5, pp. 529-550
Purpose – The purpose of this paper is to investigate the individual mechanisms that mediate the relationship between marketing practices and growth-quality of work life ambidexterity. Design/methodology/approach – Data were collected from small service firms via an online survey...