Ramirez-Nafarrate, Adrian; Baykal Hafizoglu, A.; Gel, … - In: European Journal of Operational Research 236 (2014) 1, pp. 298-312
Ambulance diversion (AD) is used by emergency departments (EDs) to relieve congestion by requesting ambulances to bypass the ED and transport patients to another facility. We study optimal AD control policies using a Markov Decision Process (MDP) formulation that minimizes the average time that...