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Arbeitskräfte
Dienstleistungssektor
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Service industry
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Human Resource Management
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Personalmanagement
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Customer service
5
Dienstleistung
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Kundenservice
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Services
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
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Service management
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Service quality
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Cross-cultural management
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Customer satisfaction
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Dienstleistungsmanagement
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Human resource management
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Interkulturelles Management
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Kundenzufriedenheit
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service climate
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Anforderungsprofil
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Base of the pyramid
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Consumer behaviour
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Dienstleistungsbetrieb
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Emotional labour
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Bowen, David E.
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Andreassen, Tor W.
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De Keyser, Arne
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Kunz, Werner
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Lawler, Edward E.
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Sirianni, Nancy J.
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Journal of business research : JBR
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Operations management : a strategic approach
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ECONIS (ZBW)
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Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
2
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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