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How do leaders use emotional labor?
Humphrey, Ronald H. - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 5, pp. 740-744
Persistent link: https://www.econbiz.de/10009571160
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Display rule perceptions and job performance in a Chinese retail firm : the moderating role of emplyees' affect at work
Lam, Cathrine K.; Walter, Frank; Ouyang, Kan - In: Asia Pacific journal of management : APJM ; a … 31 (2014) 2, pp. 575-597
Persistent link: https://www.econbiz.de/10010388037
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Energy at work : a measurement validation and linkage to unit effectiveness
Cole, Michael S.; Bruch, Heike; Vogel, Bernhard - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 4, pp. 445-467
Persistent link: https://www.econbiz.de/10009545336
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The relation between emotional intelligence and job performance : a meta-analysis
O'Boyle, Ernest H.; Humphrey, Ronald H.; Pollack, Jeffrey M. - In: Journal of organizational behavior : OB ; the internat. … 32 (2011) 5, pp. 788-818
Persistent link: https://www.econbiz.de/10009242981