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When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012106849
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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
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Effects of perceptions on LMX and work performance : effects of supervisors' perception of subordinates' emotional intelligence and subordinates' perception of trust in the supervi...
Chen, Ziguang; Lam, Wing; Zhong, Jian An - In: Asia Pacific journal of management : APJM ; a … 29 (2012) 3, pp. 597-616
Persistent link: https://www.econbiz.de/10009613941
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Chines traditionality matters : effects of differentiated empowering leadership on followers' trust in leaders and work outcomes
Li, Shao-Long; Huo, Yuanyuan; Long, Li-Rong - In: Journal of business ethics : JOBE 145 (2017) 1, pp. 81-93
Persistent link: https://www.econbiz.de/10011757693
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Why mutual trust leads to highest performance : the mediating role of psychological contract fulfillment
Cheung, Fung Yi Millissa; Wong, Chi‐Sum; Yuan, Gong Yuan - In: Asia Pacific : journal of human resources 55 (2017) 4, pp. 430-453
Persistent link: https://www.econbiz.de/10011814415
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Personality profiles for hospitality employees : impact on job performance and satisfaction
Lan, Junbang; Wong, Chi-Sum; Zeng, Guojun - In: International journal of hospitality management 98 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013198468
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The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu; Chan, Simon C. H.; Lam, Wing; Nan, Xinsheng - In: The international journal of human resource management 21 (2010) 7/9, pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
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The trade-off of servicing empowerment on employees’ service performance : examining the underlying motivation and workload mechanisms
Chan, Kimmy Wa; Lam, Wing - In: Journal of the Academy of Marketing Science 39 (2011) 4, pp. 609-628
Persistent link: https://www.econbiz.de/10009297188
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Regional differences in a national culture and their effects on leadership effectiveness : a tale of two neighboring Chinese cities
Li, Ji; Tan, Yali; Cai, Zhenyao; Zhu, Hong; Wang, Xinran - In: Journal of world business : JWB 48 (2013) 1, pp. 13-19
Persistent link: https://www.econbiz.de/10009683820