Public managers must often cope with competing and conflicting goals. The common formulation is to assume that managers must trade off goals against each other. But is this always true? An alternative hypothesis is that sometimes managers may instead be able to improve outcomes on multiple goals...

Automation curtails the discretion of street-level bureaucrats in several ways: bureaucrats have little control over the input of data by claimants, management has increased opportunities for monitoring, and given the possibility that clients will deal with multiple bureaucrats, coworkers can...

Using a random sample of U.S. unemployment insurance (UI) applicants from 2002-09, we find that unemployment duration (as measured by the time spent waiting to apply for benefits) has a negative and nonlinear effect on reservation wages, suggesting job search is a nonstationary process...