Introduction : labour process theory in retrospect and prospect -- Debating labour process theory and the sociology of work -- Developing labour process analysis : themes from industrial sociology and future directions -- Labour process theory and critical realism -- The core theory : critiques,...

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....