Narrow search
Showing 1 - 6 of 6
Cover Image
Abusive supervision and customer-oriented organizational citizenship behavior : the roles of hostile attribution bias and work engagement
Lyu, Yijing; Zhu, Hong; Zhong, Hong-Jun; Hu, Leqi - In: International journal of hospitality management 53 (2016), pp. 69-80
Persistent link: https://www.econbiz.de/10011443029
Cover Image
The impact of customer incivility on employees’ family undermining : a conservation of resources perspective
Zhu, Hong; Lyu, Yijing; Ye, Yijiao - In: Asia Pacific journal of management 38 (2021) 3, pp. 1061-1083
Persistent link: https://www.econbiz.de/10012614511
Cover Image
The predictive effects of workplace ostracism on employee attitudes : a job embeddedness perspective
Lyu, Yijing; Zhu, Hong - In: Journal of business ethics : JOBE 158 (2019) 4, pp. 1083-1095
Persistent link: https://www.econbiz.de/10012061494
Cover Image
The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing; Zhu, Hong; Huang, Emily Guohua; Chen, Yuanyi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Cover Image
The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
Cover Image
Negative workplace gossip and service outcomes : an explanation from social identity theory
Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10012121410