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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing; Zhou, Xing; Li, Weiwen; Wan, Junbao; Zhang, Jie - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717
Persistent link: https://www.econbiz.de/10012586859