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The servant leadership advantage : when perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB
Chiniara, Myriam; Bentein, Kathleen - In: The leadership quarterly : LQ ; an international … 29 (2018) 2, pp. 333-345
Persistent link: https://www.econbiz.de/10011864454
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Service-oriented leadership : scale development and validation
Popp, Marion Claudia Helma; Hadwich, Karsten - In: Die Unternehmung : Swiss journal of business research … 73 (2019) 3, pp. 213-228
Persistent link: https://www.econbiz.de/10012108128
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment
Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274
This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...
Persistent link: https://www.econbiz.de/10011930286
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Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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Investigating the influence of thriving at work on hotel employees' service performance with the moderating effect of leader-member exchange
Chang, Chen-Chieh; Zhuang, Wen-Long; Hung, Chien-Wen; … - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070781
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality
Jaiswal, Deepakshi; Dhar, Rajib Lochan - In: The international journal of productivity and … 65 (2016) 1, pp. 58-79
Persistent link: https://www.econbiz.de/10011432057