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Arbeitsverhalten
Consumer behaviour
83,947
Konsumentenverhalten
81,498
Relationship marketing
26,475
Beziehungsmarketing
25,800
Service quality
21,832
Dienstleistungsqualität
21,079
Social Web
20,895
Social web
20,864
Theorie
16,230
Theory
15,921
Customer satisfaction
15,577
Kundenzufriedenheit
13,991
Online-Marketing
13,292
Internet marketing
13,176
Deutschland
9,439
Leistungsmotivation
9,326
Brand management
9,292
USA
9,264
Markenführung
9,247
Work motivation
9,148
Gerechtigkeit
8,924
Germany
8,917
United States
8,909
Justice
8,657
Work behaviour
8,519
Brand image
7,610
Markenimage
7,568
Online-Handel
7,323
Online retailing
7,304
Electronic Commerce
7,042
E-commerce
6,712
Experiment
5,795
Marketingmanagement
5,127
Einzelhandel
5,086
Marketing management
5,081
Retail trade
5,040
Arbeitszufriedenheit
5,001
Job satisfaction
4,993
Emotion
4,960
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Online availability
All
Undetermined
4,051
Free
1,330
Type of publication
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Article
7,548
Book / Working Paper
1,060
Journal
7
Type of publication (narrower categories)
All
Article in journal
7,002
Aufsatz in Zeitschrift
7,002
Aufsatz im Buch
513
Book section
513
Graue Literatur
171
Non-commercial literature
171
Hochschulschrift
160
Working Paper
142
Arbeitspapier
132
Thesis
101
Case study
62
Fallstudie
62
Collection of articles of several authors
61
Sammelwerk
61
Aufsatzsammlung
36
Conference paper
24
Konferenzbeitrag
24
Reprint
20
Collection of articles written by one author
17
Sammlung
17
Ratgeber
16
Guidebook
14
Dissertation u.a. Prüfungsschriften
10
Handbook
6
Handbuch
6
Article
5
Konferenzschrift
5
Research Report
5
Bibliografie enthalten
4
Bibliography included
4
Conference proceedings
4
Systematic review
4
Übersichtsarbeit
4
Interview
3
Fallstudiensammlung
2
Forschungsbericht
2
Lehrbuch
2
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2
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1
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1
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English
8,375
German
213
Undetermined
12
French
6
Spanish
5
Russian
2
Polish
1
Portuguese
1
Serbian
1
Turkish
1
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Author
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De Clercq, Dirk
29
Siddiqui, Danish Ahmed
29
Bakker, Arnold B.
26
Vandenberghe, Christian
24
Karatepe, Osman M.
23
Chiaburu, Dan S.
22
Newman, Alexander
22
Spector, Paul E.
20
Johnson, Russell E.
19
Kwan, Ho Kwong
19
Liu, Yan
19
Paillé, Pascal
19
Hur, Won-Moo
18
Lam, Long W.
18
Abun, Damianus
17
Bowling, Nathan A.
17
Gupta, Vishal
17
Kim, Tae-Yeol
16
Restubog, Simon Lloyd D.
16
Shin, Yuhyung
16
Afsar, Bilal
15
Khan, Abdul Karim
15
Li, Ning
15
Mayer, David M.
15
Parker, Sharon K.
15
Zoghbi-Manrique-de-Lara, Pablo
15
Beehr, Terry A.
14
Chou, Shih Yung
14
Loi, Raymond
14
Ul Haq, Inam
14
Ferris, D. Lance
13
Luu Trong Tuan
13
Srivastava, Shalini
13
Yam, Kai Chi
13
Abid, Ghulam
12
Cooper, Cary
12
Demerouti, Evangelia
12
Dysvik, Anders
12
Gong, Taeshik
12
Kacmar, K. Michele
12
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Institution
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National Bureau of Economic Research
15
Springer Fachmedien Wiesbaden
8
Verlag Dr. Kovač
4
Nomos Verlagsgesellschaft
3
Westfälische Wilhelms-Universität Münster
3
Books on Demand GmbH <Norderstedt>
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
Leuphana Universität Lüneburg
2
Roman-Herzog-Institut
2
Springer International Publishing
2
African Centre for Applied Research and Training in Social Development <Ṭarābulus al-Ġarb>
1
Bergische Universität Wuppertal
1
Brookings Institution
1
Carl Hanser Verlag
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dr. Rainer Hampp <Firma>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fachhochschule Reutlingen / European School of Business
1
Gleason Works
1
Goethe-Universität Frankfurt am Main
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Griffiths School of Management / Annual International Conference on Business, Entrepreneurship and Ethics <7., 2016, Oradea>
1
Gulf Research Meeting <2014, Cambridge>
1
Harvard Business Review Press
1
Health and Wlfare
1
Helmut-Schmidt-Universität
1
IGI Global
1
Indien / Registrar General
1
Institut für Arbeitsmarkt- und Berufsforschung (IAB)
1
International Association of Applied Psychology
1
Kassel University Press GmbH
1
Lever Brothers <Port Sunlight>
1
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
1
Minister of State for Fitness and Ameateur Sport
1
Morgan Crucible Company Limited
1
OECD
1
Peter Lang GmbH
1
RWTH Aachen
1
RWTH Aachen / Lehrstuhl für Wirtschaftswissenschaften für Ingenieure und Naturwissenschaftler
1
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Published in...
All
Journal of business ethics : JOBE
294
International journal of hospitality management
205
Journal of business and psychology
163
Journal of managerial psychology
148
The international journal of human resource management
146
Leadership & organization development journal
138
Journal of vocational behavior
128
Journal of business research : JBR
118
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
113
International journal of human resource management
103
International journal of contemporary hospitality management
87
Academy of Management journal : AMJ
82
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
80
Journal of management & organization : JMO
76
Human performance
72
Journal of management : JOM
71
Personnel review
71
Cogent business & management
68
Management research review
66
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
66
Pakistan journal of commerce and social sciences
66
Employee relations
64
Journal of business ethics : JBE
64
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
60
International journal of organizational analysis
55
Group & organization management : an international journal
54
International journal of manpower
54
Human relations
52
Human resource management
50
Personnel psychology : a journal of applied research
48
Tourism management : research, policies, practice
48
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
44
Journal of management
44
Career development international : the journal for executive, consultants, academics and individuals
43
Journal of organizational change management
43
Journal of retailing and consumer services
42
European management journal
41
Human resource management review
40
Administrative Sciences : open access journal
38
Journal of personnel psychology
38
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Source
All
ECONIS (ZBW)
8,548
USB Cologne (EcoSocSci)
38
EconStor
21
OLC EcoSci
5
RePEc
3
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1
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1
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service
Jabbar, Asra
;
Danish, Rizwan Qaisar
- In:
Journal of Asia Pacific business
24
(
2023
)
2
,
pp. 102-120
Persistent link: https://www.econbiz.de/10014320471
Saved in:
4
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
5
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
6
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
7
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
8
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
9
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
10
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
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