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Constructive deviance as a driver for performance in retail
Mertens, Willem; Recker, Jan; Kummer, Tyge-F.; Viaene, Stijn - In: Journal of retailing and consumer services 30 (2016), pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
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Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
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How store managers can empower their teams to engage in constructive deviance : theory development through a multiple case study
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 52 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012132268