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The effects of empowering leadership on employee adaptiveness in luxury hotel services : evidence from a mixed-methods research
Peng, Jiamin; Yang, Xiaoyun; Huan, Tzung-cheng - In: International journal of hospitality management 101 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013271303
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Effect of hotel employees' workplace friendship on workplace deviance behaviour : moderating role of organisational identification
Zhuang, Wen-Long; Chen, Kuan-Yang; Chang, Chia-Lin; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293877
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Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan; Guan, Xinhua; Huan, Tzung-cheng - In: Service science 16 (2024) 1, pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
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Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan; Peng, Jia-min; Huan, Tzung-cheng - In: International journal of hospitality management 42 (2014), pp. 1-8
Persistent link: https://www.econbiz.de/10010410828