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Providing negative feedback to subordinates is one of the most difficult and stressful interactions in the workplace. Although such encounters may produce necessary changes and improved subordinate performance, they may also prompt retaliation and hostility. In this study, we examined managers'...
Persistent link: https://www.econbiz.de/10012999066
Four hundred fifty-two employed persons rated the frequency with which they had been the victims of a wide range of aggressive actions at work. In addition, they also rated the frequency with which they themselves had aggressed against others in their workplaces. Three hypotheses were...
Persistent link: https://www.econbiz.de/10012999078
This study empirically identifies the dimensions and initiates the development of a measure of emotional labor. Phase 1 of this project generated items for an exploratory questionnaire to which a broad sample of service workers responded (N = 358). Analysis revealed two dimensions of emotional...
Persistent link: https://www.econbiz.de/10014129471
Persistent link: https://www.econbiz.de/10009660783
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