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Is your working life good? : alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees

Chen, Kaung-Hwa; Ye, Ying - In: Tourism review 79 (2024) 1, pp. 133-151

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Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance

Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950

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The influence of perceived organizational exploitation on frontline hospitality employees' workplace deviance : an organizational justice perspective

Huang, Xian; Ye, Yijiao; Wang, Zhao; Liu, Xinyu; Lyu, Yijing - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4137-4157

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The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective

Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573

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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance

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Hospitality employees and digital transformation : the mediating roles of alienation and motivation

Ye, Ying; Chen, Kaung-Hwa - In: International journal of hospitality management 119 (2024), pp. 1-10

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