Narrow search
Showing 1 - 9 of 9
Cover Image
Einflüsse verschiedener Zufriedenheitsfaktoren mit Informationssystemen auf die Zufriedenheit mit der Arbeit
Perl, Alexander - 2021
Persistent link: https://www.econbiz.de/10012818902
Cover Image
Does the employee–customer satisfaction link hold for all employee groups?
Wangenheim, Florian v.; Evanschitzky, Heiner; … - TU <München> / Lehrstuhl für Dienstleistungs- und … - 2006
Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...
Persistent link: https://www.econbiz.de/10009302509
Cover Image
Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
Cover Image
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Cover Image
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner; Wangenheim, Florian von; … - In: Journal of retailing 88 (2012) 3, pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Cover Image
Der Zusammenhang zwischen Arbeits- und Händlerzufriedenheit : eine empirische Analyse bei einem internationalen Konsumgüterhersteller
Evanschitzky, Heiner; Werdermann, Max - In: Internationaler Vertrieb : Grundlagen, Konzepte und …, (pp. 589-601). 2012
Persistent link: https://www.econbiz.de/10009624379
Cover Image
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner; Sharma, Arun; Prykop, Catja - In: European journal of marketing : EJM 46 (2012) 3/4, pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Cover Image
Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo; Süß, Julian; Evanschitzky, Heiner; … - In: Journal of management 46 (2020) 8, pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208