Narrow search
Showing 1 - 2 of 2
Cover Image
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Cover Image
The bright side of work-related deviant behavior for hotel employees themselves : impacts on recovery level and work engagement
Fan, Jigang; Zhang, Meng; Wei, Xiaolong; Gursoy, Dogan; … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012648423