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~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Dienstleistungsqualität
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Service quality
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Tourism
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Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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Tourism industry
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Tourismuswirtschaft
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hospitality
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Beschwerdemanagement
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Bibliometrics
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Complaint management
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Gastgewerbe
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Hospitality industry
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Self-report
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Turkey
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Türkei
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service failure
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Ability-based
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Bias
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Customer service
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Emotion
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Hospital
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Human Resource Management
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Intelligence
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Intelligenz
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Krankenhaus
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Kundenservice
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Managerial abilities
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Personalmanagement
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Problem-solving ability
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Self-efficacy
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Self-perception
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emotion recognition
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service recovery
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Kaya, Nihat
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Koc, Erdogan
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Topcu, Demet
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The international journal of human resource management
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An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 2031-2051
Persistent link: https://www.econbiz.de/10008736244
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